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Full Lifecycle CIS Support

Services Built For Real Healthcare Environments.

Tantalus Consulting Group supports Canadian healthcare organizations across the full lifecycle of Clinical Information System (CIS) initiatives — from early strategy and planning through implementation, stabilization, and long-term sustainment.

Strategy • Planning • Go-Live • Stabilization • Sustainment
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Strategy Executive Advisory and Implementation Planning.
Activation Site Readiness and Go-Live Support.
Stabilization Operational Recovery After Implementation.
Sustainment Long-Term Support and Roadmap Planning.
Core Services

Clinical Information System services

Tantalus Consulting Group supports Canadian healthcare organizations across the full lifecycle of Clinical Information System (CIS) initiatives — from early strategy and planning through implementation, stabilization, and long-term sustainment.

CIS Strategy & Digital Health Advisory

Helping organizations define the strategic direction for clinical information systems within the provincial healthcare landscape.

We support executive teams in developing practical CIS strategies that align clinical priorities, system architecture, and provincial digital health initiatives.

Executive advisory Digital health alignment Clinical priorities

More detail

This service focuses on helping healthcare organizations define the direction of their CIS programs in a way that aligns leadership goals, clinical priorities, and the broader provincial digital health landscape.

  • Strategic direction for clinical information systems
  • Alignment with clinical priorities and system architecture
  • Support for executive-level planning and decision-making
  • Integration with provincial digital health initiatives

Program Scoping & Implementation Planning

Designing the governance, delivery models, and roadmaps required for complex CIS programs.

Our approach ensures implementation plans are clinically driven, operationally feasible, and aligned with provincial healthcare structures and digital assets.

Governance Roadmaps Implementation planning

More detail

This service is designed for organizations that need a structured delivery approach before implementation begins, including practical governance, planning, and roadmap development.

  • Program scoping for complex CIS initiatives
  • Governance and delivery model design
  • Implementation roadmaps aligned with healthcare structures
  • Clinically driven and operationally feasible planning

Clinical & Technical Architecture

Designing CIS environments that align local operations with the broader provincial digital health ecosystem.

We support current state assessments and future state architecture planning to ensure systems integrate effectively across healthcare environments.

Current state Future state Integration planning

More detail

This service helps organizations connect their local operational needs with the broader digital health environment so architecture decisions support real integration and long-term usability.

  • Current state environment assessments
  • Future state architecture planning
  • Alignment of local operations with provincial digital health ecosystems
  • Support for effective integration across healthcare environments

CIS Configuration & Clinical Design

Ensuring system configuration reflects real clinical workflows.

We facilitate clinical design and configuration approaches that support safe, efficient care delivery.

Workflow alignment Clinical design Safe care delivery

More detail

This service is centered on making sure technology reflects real clinical work, so configuration decisions support safety, usability, and efficiency in practice.

  • Clinical Design Support For CIS environments
  • Configuration approaches tied to real workflows
  • Alignment between system setup and care delivery realities
  • Focus on safe and efficient clinical operations

Training & Adoption Services

Tantalus Consulting Group delivers training and adoption services that ensure Clinical Information Systems are fully embedded into clinical, clerical, and operational workflows — delivered both virtually and in person.

We go beyond system implementation to ensure full adoption — aligning teams, strengthening workflows, and supporting safe, efficient patient care from day one.

Training strategy Role-based training Adoption optimization

Expanded scope

  • Training strategy
  • Role-based training programs (clinical, clerical, and operational)
  • Review and optimization of eLearning and self-directed learning
  • Workflow-based training sessions
  • Clerical training (registration, ADT, patient flow, orders to scheduling)
  • Provider personalization and access setup
  • Post go-live adoption optimization and workflow improvement

Site Readiness & Implementation Support

Preparing healthcare organizations and clinical teams for successful system activation.

We support operational readiness, governance structures, go live criteria and readiness decisions, and clinical engagement needed to prepare organizations for CIS implementation.

Readiness planning Clinical engagement Activation preparation

Expanded scope

  • Clinical cutover planning and coordination
  • Clinical workflow review and operational readiness assessments
  • Training strategy and readiness planning
  • Organizational change management and clinical engagement
  • Operationalization of clinical workflows
  • Downtime and business continuity planning
  • Uptime transition planning and procedures
  • Patient diversion and surge planning during go-live periods
  • Identification and mitigation of operational risks
  • Development of clinical and operational workarounds for known system limitations
  • Coordination with clinical, operational, and IT teams to support implementation readiness
  • At The Elbow support planning and staffing

Go-Live Planning & Command Centre Support

Supporting safe activation of clinical systems across healthcare environments.

We help organizations structure command centres, escalation pathways, and clinical support models for go-live. Tantalus consultants bring experience supporting large-scale CIS go-live events across Canadian healthcare systems, helping organizations structure command centre operations that maintain clinical safety, operational stability, and clear communication during system activation.

Command centre Escalation pathways Clinical safety

Expanded scope

  • Command centre planning and operational design
  • Development of command centre staffing models and shift schedules
  • Configuration and setup of incident management tools
  • Development of incident triage and prioritization frameworks
  • Incident prioritization matrices aligned with clinical risk and operational impact
  • Implementation of communication tools (e.g., Microsoft Teams/Slack) to coordinate command centre and at-the-elbow support teams
  • Establishment of command centre communication protocols and escalation pathways
  • Development and distribution of command centre bulletins and operational updates
  • Coordination between clinical, operational, and technical support teams
  • Triage and prioritization of incoming incidents during go-live
  • Staffing support from experienced CIS leaders with command centre experience
  • Development of issue tracking and resolution workflows

Post-Implementation & Stabilization Support

Helping organizations transition from go-live disruption to stable, safe clinical operations.

We support issue prioritization, workflow optimization, and clinical adoption following implementation, moving from a command center model to operations.

Issue prioritization Workflow optimization Stabilization planning

Expanded scope

  • Comprehensive review of all logged incidents and issues following go-live
  • Identification and grouping of related issues into themed incident buckets to ensure systemic problems are addressed rather than resolving tickets independently
  • Development of structured prioritization frameworks for incident management
  • Identification and prioritization of high-risk and patient safety-related incidents
  • Development of clear clinical and operational workarounds to ensure patient safety while long-term resolutions are implemented
  • Coordination with clinical, operational, and technical teams to manage stabilization priorities
  • Review and improvement of issue tracking and escalation processes
  • Review of release management processes to ensure changes are deployed safely and effectively
  • Development and distribution of stabilization bulletins and communication updates
  • Establishment of feedback loops to ensure requestors and clinical teams are informed of issue resolution and system updates
  • Support for backlog prioritization and stabilization planning

CIS Sustainment Transition & Sustainment Support

Supporting long-term management and continuous improvement of clinical systems.

Post-implementation stabilization requires a structured approach that balances patient safety, operational stability, and system improvement. Tantalus brings experience supporting CIS environments during the critical period following go-live, helping organizations move from reactive issue management and stabilization to sustainable clinical operations.

Long-term support Operational stability Continuous improvement

More detail

This service focuses on the transition from project implementation into ongoing operational support, helping organizations create a more sustainable model after stabilization.

  • Transition from project implementation to ongoing support
  • Long-term management and continuous improvement of clinical systems
  • Balancing patient safety, operational stability, and system improvement
  • Support for moving from reactive stabilization to sustainable clinical operations
Key Differentiators

What Sets Tantalus Apart

Beyond core consulting services, Tantalus’ differentiators focus on the areas many organizations struggle with after implementation: clinician-led at-the-elbow support, roadmap consulting, and transition to sustainment.

At-The-Elbow Support (ATES)

Provides one-to-one support during go-live by real clinicians. Staffed with actual doctors, nurses, allied health and clerical staff who take time off to provide onsite help, helping improve clinician and clerical adoption and reduce go-live issues.

Clinician-led go-live support

Roadmap Consulting / Strategic Advisory

Ensures planning to resource and align priorities of upcoming requests. It creates an actionable roadmap for future work and prioritization so organizations can plan with greater clarity.

Actionable Future Roadmap

Transition to Sustainment

Helps organizations plan how to move from project implementation to ongoing support. This addresses resource allocation and long-term support strategies during the post-implementation phase.

From Project To Ongoing Support
Problems Addressed

Common Challenges These Services Help Solve

These are some of the recurring gaps Tantalus is positioned to address in post-implementation environments.

Lack Of Sustainment Planning

Many organizations invest heavily in CIS implementation but lack a structured plan for what comes after go-live. Without a clear transition from project delivery to ongoing operations, teams are left without defined ownership, support models, or prioritization frameworks — leading to reactive decision-making and operational instability during the most critical post-implementation period.

Resource And Knowledge Gaps

After implementation, organizations frequently discover that internal teams lack the specialized skills, clinical informatics knowledge, or operational experience needed to manage ongoing system requests, configuration changes, and optimization work. These gaps can slow issue resolution, increase clinical risk, and create dependency on vendor support without a clear path to building internal capability.

Unclear Support Responsibility

When implementation projects conclude, accountability for incoming requests, issue triage, and system changes often becomes fragmented across clinical, operational, and IT teams. Without clearly defined roles, escalation pathways, and governance structures, organizations struggle to respond efficiently — resulting in delayed resolutions, duplicated effort, and growing frustration among frontline clinical staff.

Misaligned Priorities

Without a structured roadmap and prioritization framework, organizations face competing demands from clinical, operational, and technical stakeholders with no clear mechanism to evaluate urgency, impact, or resource requirements. This leads to ad hoc decision-making, misallocated resources, and a growing backlog of unresolved requests that can undermine clinician confidence and long-term system adoption.

Need Support Across Planning, Go-live, or Sustainment?

Whether your organization needs strategic CIS guidance, implementation readiness, command centre support, post-go-live stabilization, or long-term sustainment planning, Tantalus Consulting Group is positioned to help.

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